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frequently asked questions


frequently asked questions


How do I join I Prefer Hotel Rewards?

You can join anytime online or at any participating property.

How much does it cost to join I Prefer Hotel Rewards?

Membership is free.

What benefits do I receive as an I Prefer Member?

All I Prefer Members earn points for eligible stays at participating hotels. Membership is free and you can expect the following benefits with every stay. (Program terms and conditions apply).

BenefitsSilver (0 - 24,999 points)Gold (*25,000 - 49,999 points)Titanium (50,000 points or more)
Complimentary in-room internet access or enhanced access*
Access to exclusive Member Rates
Late Check-out**
Early Check-in**
Enhanced Room Upgrade**
Access to Partner Offers
Access to Rewards Suite, I Prefer Auctions, Book with Points & More
Digital Preferred Travel Magazine
Welcome amenity* 
Points Bonus 20%50%
Access to special offers and experiences  
Food and beverage voucher*  
Digital anniversary gift  

*Varies by hotel
**Based on availability at check-in and/or property type. Not all properties are able to provide upgrades or an early check-in and late check-out

How are tier levels earned?

You must earn 25,000 points within a 12-month period to move from Silver to Gold tier. When you have earned 50,000 points within a 12-month period, you will move up to the Titanium tier.

You do not have to wait for your anniversary to be upgraded. You will move immediately to the next tier when you reach the next points level.

How do I maintain my tier level?

You can maintain your tier level by reaching the same or higher point levels during the 12-month period following your tier upgrade. If you do not maintain the qualifying number of points during this time, you will be downgraded to the next lower tier at the end of the 12-month period.

Do I receive I Prefer Member benefits if I sign up during a hotel stay?

If you enroll during check-in at a participating property, you will receive Silver tier benefits for your stay - with the exception of points. Only reservations booked with an I Prefer Member number are eligible to earn points.

I am a Gold/Titanium member and I noticed that I get a "welcome amenity". What is a welcome amenity?

Every participating I Prefer hotel offers Gold and Titanium members a unique amenity during their stay. These can range from bottles of wine or local craft item to resort credits.

I am an Titanium member and noticed that I get a "food and beverage offering". What is a food and beverage offering?

Participating I Prefer hotels will provide Titanium tier members with a unique food and beverage offering during their stay. This benefit can range from a complimentary cocktail to a discount on dining. (Program terms and conditions apply).

Is my room upgrade guaranteed?

Room upgrades are based on availability at check-in.

How do you define “room upgrade”?

A room upgrade is based on availability at check-in, and can include, but is not limited to: an upgrade to a higher floor, a room with a superior view, or a higher room category.

How do I arrange early check-in and/or late check-out?

Prior to your arrival, please notify the hotel of your estimated time of arrival. You may arrange your late check-out with the front desk staff during your stay.

I wish to be removed from the program. How can I cancel my membership?

Email your membership cancellation request to with the following details: your full name, member number, the email address used on the account, and the reason for cancellation. Your member profile and any I Prefer Points balance will be deleted from our database upon membership cancellation. Please allow up to two business days to process this request.

You may also complete the form here to request to delete your account.

Point Management

How do I earn points?

In order to earn points and other I Prefer Member benefits, you must include your I Prefer Member number in your reservation and book your stay at a participating property via one of the following channels:

  •,, and associated websites
  • I Prefer or Preferred Travel Group call centers
  • Participating hotel websites
  • Hotel direct
  • Travel agent bookings using official Preferred Travel Group booking codes

How many points will I earn when I stay at a participating hotel?

At most properties, you will earn 10 base points for every US$1 in reservation spend, excluding taxes and charges, on eligible stays. For example, if you spend US$100 per night for three nights, you will earn 3,000 points.

At select properties, you will earn 5 base points for every US$1 of eligible spend; see I Prefer Terms and Conditions for details.

Stays paid in non-US currency will be converted to US$ at an exchange rate determined at the discretion of Preferred Travel Group.

I forgot to add my I Prefer Member number to my reservation at the time of booking. How do I add it?

If you made your reservation directly with Preferred Hotel Group (either through an associated website or call center), email your request to and include your Member Number and reservation confirmation number, or call Member Services for assistance.

If you made your reservation directly with the hotel or via another channel, contact the hotel and ask them to include your Member Number in the reservation prior to arrival.

Can I earn points for non-room charges, such as dining in the hotel restaurant?

Some hotels may offer additional earning opportunities including spa, restaurant, gift shop, and resort charges, but this is at the discretion of the hotel and is not automatically included in Program points earning.

Do I earn points for a hotel’s own loyalty program in addition to my I Prefer points?

You will earn I Prefer points and benefits for every eligible stay at participating hotels. It is at the discretion of each hotel to extend benefits from other hotel loyalty programs they may offer.

Are my past stays eligible for points?

I Prefer points will not be awarded for stays prior to member enrollment.

Do points expire?

Yes. Points will expire after 24 months of membership inactivity. Activity is defined as an eligible stay or reward points redemption. You will forfeit your current balance when your points expire and you will be downgraded to the appropriate tier based on your new points balance.

How do I check my points balance and tier level?

Log in to your account at Your point balance and tier level will be visible on your Member dashboard. Your point balance and tier level will also be included in all emails you receive from I Prefer Hotel Rewards.

How do I use my points?

You can redeem points for cash-value Reward Certificates, which are accepted for payment against room charges at any participating I Prefer property. Some hotels may also accept I Prefer Reward Certificates for payment toward spa, restaurant, gift shop, and resort charges, but this is at the discretion of the hotel, and acceptance is not guaranteed.

During the booking process, you can select to redeem your points for Reward Nights at participating hotels. Simply log in to your member account and make your stay selection. If you have enough points, they will be redeemed instantly upon booking confirmation.

I booked a stay at a hotel that is no longer a participating I Prefer hotel. Will I still earn points and receive other membership benefits?

You will only earn points and receive membership benefits at hotels that are currently participating at the time of your stay, regardless of their participation status when you made your reservation.

I do not see points in my account for a recent stay. How do I get credit for missing points?

Log in to your account at and visit the "My Activity" page, then click the "Request Points" link at the bottom to request a point adjustment through I Prefer Member Services. You must include an electronic copy of your final hotel bill reflecting the charges for which you are claiming points. Point requests will not be accepted until a final bill has been attached.

How do I merge two profiles or transfer points between two accounts?

Email your request to and include your member number and all relevant details.

Reward Nights

How do I redeem my points for Reward Nights?

Find a hotel you wish to book that is participating in I Prefer Reward Nights. Click on “Book Now” and select your dates. On the booking page, log in to your account by clicking “I Prefer Sign In” at the top right. Reward Night rooms are subject to availability at the time of reservation. Your available points balance will be displayed to confirm whether you have sufficient points to book the Reward Nights stay. If you have enough points and the room is available for your stay, click “Book Now” to proceed to checkout. You will be required to enter credit card details to guarantee the reservation. Upon confirmation, the total points for the free nights will be deducted automatically from your account.

How many points must I redeem for a Reward Night?

The number of points required per night varies by participating property, length of stay, and possibly also by time of year.

What if I don’t have enough points to book a Reward Night?

You will need to book Reward Nights available to you based on your current points balance. If your Reward Nights do not cover the full length of your desired stay, you will need to select and book a cash rate for the remaining nights.

What kind of rooms are available for Reward Nights?

Room types available at participating properties are typically single or double-bed, standard rooms.

Can I book a Reward Night for a friend or family member?

You may book a Reward Night for someone else as long as it is an additional room at the same property within the same dates as your own Reward Night stay.

Do I need to present anything at the hotel for my stay?

No. The nights you booked with points are effectively pre-paid, other than resort taxes and/or additional fees that may apply.

Will there be extra fees for my stay?

Based on the property, the Reward Night points redemption may not include room tax/service charges, and extra-person charges, if any. Other charges, including incidentals and resort fees, may not be included in the award stay booking and will be your responsibility upon check-out.

Will I earn points for a stay booked with Reward Nights?

No, you will not earn I Prefer points for any portion of a stay booked with Reward Nights.

Will I receive Member stay benefits?

As typical to any Member stay, the hotel will confirm the availability of a complimentary room upgrade, early check-in, and late check-out upon check-in. Other benefits, such as enhanced internet service and welcome amenities (based on tier level), will be delivered.

How can I make a change to my Reward Night reservation?

To make any changes, you will need to cancel your reservation and re-book.

What if I need to cancel a Reward Night stay?

Standard cancellation policies of the participating hotel will apply. If you do not cancel within the hotel’s permitted cancellation period, the hotel will charge the applicable cancellation fee to the credit card used to guarantee the booking and the I Prefer points redeemed for the stay will be re-deposited into your account. If you do not cancel your stay and are a no-show, the hotel will charge the applicable cancellation fee to your credit card and your points may not be re-deposited into your account.

Reward Certificates

How do I redeem my points for Reward Certificates?

Log in to your account at and click on "Redeem Reward" in your Member dashboard to order Reward Certificates, provided your point balance qualifies for the redemption amount you select. Please note your Member profile must contain complete address information before you can complete a Reward Certificate order. Go to "My Profile" to update your address if prompted.

Reward CertificatePoints required
US $2512,500
US $5025,000
US $10050,000
US $250125,000
US $500250,000

How do I receive my Reward Certificate?

Your Reward Certificate will be delivered via email and will contain a unique, secure code. Simply print the Reward Certificate or present it on your smartphone at a participating hotel for verification and acceptance.

In what currencies and denominations are Reward Certificates available?

Reward Certificates are available in the following currencies and denominations:

  • USD/GBP/EUR 25
  • USD/GBP/EUR 50
  • USD/GBP/EUR 100
  • USD/GBP/EUR 250
  • USD/GBP/EUR 500

How should I present my Reward Certificate to a participating hotel?

Print your Reward Certificate from the order confirmation email or the "Reward Certificate History" link in your Member dashboard and present it to the hotel front desk. You can also show the Reward Certificate on your smartphone. To facilitate acceptance, it is suggested that you advise the hotel at the time of check-in if you plan to use a Reward Certificate during your stay.

Can I give my Reward Certificate to a friend or family member?

Yes, you are welcome to gift an I Prefer Reward Certificate by simply forwarding the email containing your Reward Certificate to the recipient for presentation at a participating hotel.

I have lost the original email containing my Reward Certificate. How do I request a new email or reprint my Certificate?

If the Reward Certificate has not been used or canceled, click "Reward Certificate History" on your member dashboard at, and click on the "Issued" link to reprint the Reward Certificate or generate a new order confirmation email.

Do I get change if I do not use the full face value of my Reward Certificate?

No. I Prefer Reward Certificates are valid at the full value amount only.

I am traveling to a country that uses a different currency than my Reward Certificate currency. Will the hotel accept it?

Yes, the hotel will convert it at an exchange rate of their discretion and apply the converted amount to your outstanding charges.

The hotel I booked was a participating I Prefer hotel when I made the reservation, but now they are not. Can I still use a Reward Certificate at that hotel?

No, a non-participating hotel is not required to accept an I Prefer Reward Certificate as payment.

General Questions

I forgot my I Prefer password. How do I reset it?

Click on the "Log In" button at the top-right corner of the site and then click "Forgot Password." You will be prompted to enter your email address to receive a password reset link. If you need further assistance, contact I Prefer Member Services.

I’d rather make my booking over the phone. Who do I call for assistance?

I Prefer Member Services is available 24/7 to assist you.

I just completed a booking. Why is it not showing in my Upcoming Trips?

Reservations and changes to reservations may take up to 48 hours to display on your Upcoming Trips.