frequently asked questions

Question 1

How do I join I Prefer Hotel Rewards?

Accepted Answer

You can join anytime online or at any participating property.

Question 2

How much does it cost to join I Prefer Hotel Rewards?

Accepted Answer

There is no cost to join the program. Enroll here today to enjoy instant rewards, including exclusive member rates, points for future stays, and more at over 650 hotels around the world.

Question 3

Do I receive I Prefer Member benefits if I sign up during a hotel stay?

Accepted Answer

If you enroll during check-in at a participating property, you will receive Silver tier benefits for your stay - with the exception of points. Only reservations that include an I Prefer Member number prior to arrival are eligible to earn points.

Question 4

How are tier levels earned?

Accepted Answer

You must earn 25,000 tier-qualifying points within a 12-month period to move from Silver to Gold tier. When you have earned 50,000 tier qualifying points within a 12-month period, you will move up to the Titanium tier.

Question 5

How do I maintain my tier level?

Accepted Answer

You can maintain your tier level by reaching the same or higher point levels during the 12-month period following your tier upgrade. If you do not maintain the qualifying number of points during this time, you will be downgraded to either Silver or Gold status depending on how many points you have accumulated at the end of the 12-month period.

Question 6

What benefits do I receive as an I Prefer Member?

Accepted Answer

All I Prefer Members earn points for eligible stays at participating hotels. Membership is free and you can expect the following benefits with every eligible stay. (I Prefer Terms and Conditions apply).

Question 7

I moved up a tier with my current hotel stay. Do I receive the higher tier benefits on this stay?

Accepted Answer

Your benefits for a stay are based on the tier you are in when you check into the hotel. You may begin enjoying your new tier’s benefits on future stays.

Question 8

I am a Gold/Titanium Member, and I noticed that I get a 'Welcome Amenity'. What is a Welcome Amenity?

Accepted Answer

Every participating I Prefer hotel offers a Welcome Amenity to Gold and Titanium Members during their eligible stay. This amenity is unique for each hotel (I Prefer Terms and Conditions apply).

Question 9

I am a Titanium Member and noticed that I get a 'Food and Beverage Offering'. What is a Food and Beverage Offering?

Accepted Answer

Participating I Prefer hotels will provide Titanium Members with a Food and Beverage offering during their eligible stay. This offering is unique for each hotel (I Prefer Terms and Conditions apply).

Question 10

Is my room upgrade guaranteed?

Accepted Answer

Room upgrades are based on availability at check-in.

Question 11

How do you define “room upgrade”?

Accepted Answer

A room upgrade is based on availability at check-in and can include, but is not limited to, an upgrade to a higher floor, a room with a superior view, or a higher room category.

Question 12

How do I arrange early check-in and/or late check-out?

Accepted Answer

Early check-in and/or late check-out are based on availability and/or property type. Please note that not all properties are able to provide upgrades or an early check-in and late check-out.

Question 13

If I reserve multiple rooms under a single booking, will my Member benefits apply to each room?

Accepted Answer

Member benefits apply only to the individual Member associated with the reservation. If the same Member Number is used for multiple rooms (up to three per reservation), benefits are extended exclusively to that Member.

frequently asked questions

frequently asked questions

Membership

Account Management

Point Management

Reward Nights

Reward Certificates

Reservation Assistance

U.S. Text Messaging

frequently asked questions

frequently asked questions

Membership

Account Management

Point Management

Reward Nights

Reward Certificates

Reservation Assistance

U.S. Text Messaging