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Travel Professionals

Your business is a top priority, and we want to exceed the expectations of you and your clients in every way. We are dedicated to timely commission payments, up-to-date information, and outstanding service.

Preferred Travel Group offers an exclusive monthly e-communication for travel agents which features special programs and promotions as well as news and updates on our hotels and resorts.

How to book reservations and add IATA number

Please view the guide located here.

Travel Agency Discount with Preferred Travel Group Properties

Please view the dedicated program page here.

Commission Payments to Travel Agents

Preferred Travel Group guarantees its current member hotels will pay commissions to bona fide travel agencies on rates flagged as commissionable in applicable distribution systems such as the Global Distribution Systems (GDS) or

Member hotels will pay a commission for each consumed night at an eligible rate. The commission is typically not paid on most convention bookings, discount rates that are net/non-commissionable (such as government rates), wholesale rates, corporate negotiated rates, any internet-only (not including Preferred Hotels & rate programs, and any awards.

Taxes, fees, gratuities, and some package elements/add-ons are not commissionable.

Reservations booked as a hotel package – defined to include a room and other options (i.e., breakfast, theatre tickets, spa treatments or credit, etc.) – are typically commissionable for the room portion of the package only.

A valid agency number from a certified agency association (i.e., IATA, CLIA, TRUE) must be included at the time of booking in order for commission payment to be processed and paid to the travel agency after the guest checks out.

Commissions will not be paid on canceled, no-show reservations, or the lost nights resulting from a shortened stay.

Commission Help Desk

We are pleased to offer support to Travel Professionals for the payment of commissions on eligible reservations.

Assistance is available for claimed commissions that are at least 30 days after the guest's departure and for reservations that are not more than 12 months past the guest's departure date.

Please note the following limitations:

  • Preferred Travel Group cannot facilitate invoice generation on behalf of a travel agent for a hotel.
  • Preferred Travel Group does not issue commission payments. The Commission Help Desk is a service that provides assistance to agents for hotel payment of a commission. Any change in agency address is facilitated by contacting IATAN or CLIA; agents should contact their agency manager to liaise with IATAN or CLIA for updates.
  • Preferred Travel Group cannot guarantee assistance with hotels that have left the Preferred Hotels & Resorts brand, changed ownership, filed for bankruptcy, or terminated operations.

Contact Information:

Toll-free in USA and Canada: 1 877 748 2266
Direct Line : +1 312 496 6835

Commission Notable Exceptions

In some countries, hoteliers may ask an agent for an invoice before payment is rendered. Preferred Travel Group cannot facilitate invoice generation on behalf of a travel agent for a hotel. Please contact the hotel directly for clarification.

For U.S. agents, please ensure your W-9 information is up to date to avoid IRS-imposed withholding taxes. Hotels will not facilitate payment without a valid W-9 form. View more details here.

Preferred Travel Group cannot guarantee commission payment by hotels that have left the Preferred Hotels & Resorts brand, changed ownership, filed for bankruptcy, or terminated operations.

Streamline Your Commission Payments

Participating Preferred Travel Group properties use Onyx CenterSource to distribute commission payments worldwide. In addition, Onyx processes commissions for over 100 other hotel brands and 60,000 properties worldwide. If you would like to consolidate all of your commissions from all hotels participating with Onyx into one payment and one electronic file, you might be interested in the Onyx SurePay service. SurePay allows your agency to get weekly consolidated payments for all Onyx hotels in your preferred currency, accompanied by excellent customer support, online reporting, and electronic files documenting each payment. Click on this link for more information about SurePay and how you can sign up.

Travel Professional Contacts

If you are experiencing any difficulty in the collection of commissions from one of our member hotels or resorts, you may either contact us via telephone or email.

North America: +1 877 748 2266

Outside of North America: + 1 312 496 6835